Overview

This book aims to provide you with a comprehensive understanding of what customer experience is and why it matters, and how you can create a customer experience strategy that drives success for your business. You will learn about the key elements of customer experience, such …

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Introduction

Understanding Customer Experience and Why It Matters In today’s fast-paced and competitive business environment, providing a great customer experience has become increasingly important. With so many options available, customers are no longer just choosing the best products and services, they are also choosing the best …

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Table of Contents

INTRODUCTION Understanding Customer Experience and Why It Matters OVERVIEW CHAPTER 1 Defining Customer Experience: What It Is and What It Isn’t CHAPTER 2 The Importance of Customer Experience: Benefits for Your Business and Customers CHAPTER 3 Understanding Customer Needs and Expectations: Building a Customer-Centered Strategy …

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What is Customer Experience? Everything You Need To Know

by Kirpatrick Slaughter

Do you want to improve the customer experience for your business? It is one of the most important areas of focus in business today and those that excel at it are separating themselves from the competition.

Learn how to create a customer-centric culture and develop an innovative approach to delivering exceptional service. This eBook will teach you everything you need to know about customer experience, including what it is and how to excel at it, strategies for success, and learn ways that you can measure your success with this new approach including 20+ tips and strategies.

My name is Kirpatrick Slaughter and I’m an IT professional with over 20 years of experience working for multiple Fortune 500 companies.

The best way to improve your customer experience strategy is by learning from those who have been successful with their own strategies. In this book, you will find out how I do it so you can apply these same principles in your own company’s interactions with customers.

You will learn how to build a customer-centric culture, deliver exceptional service, and innovate your way past competitors. With this knowledge at your disposal, you can take your business from good to great in no time!

It is the perfect read for anyone looking to take their business to the next level.

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